Order Confirmations:
All orders are confirmed at the time of purchase, but please allow up to 48 hours for your order to be fully processed in our system.
Concert Tickets:
All VIP packages require a concert ticket for entry & must be purchased separately.
Package Items:
All package items excluding tickets will be issued at the secret location unless noted otherwise.
Day Of Show Meet & Greet Information:
All day of show VIP Meet & Greet information will be emailed to you at 2pm local time the day of the event. This information will be emailed to the email address that you provided with the purchase of your package. You will be notified promptly of any changes should they occur.
Order Cut Off Time:
The cut off time for orders placed on any day of show is 2pm.
Age Restrictions:
Subject to venue restrictions. Alcoholic drinks available only for guests 21+. Any guest ages 12 and under must be accompanied by an adult. Accompanying adults must also purchase a VIP package in order to chaperone minors to the VIP activities. Guests between the ages of 13-15 may attend the VIP activities without an adult, but must be checked in by an adult with the VIP host. Only one adult is required to check in all guests.
Meet & Greet Day Of Show Arrival Times:
All VIP guest must arrive within the times frames given in the activities schedule. Please be aware, if you are late to the Meet & Greet, there will be no refunds.